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VOXECORE TERMS OF SERVICE

Last Updated: 23rd February, 2026

These Terms of Service ("Terms") constitute a binding agreement between you ("Customer," "you," or "your") and Voxecore Limited, a private limited liability company duly incorporated under the laws of the Federal Republic of Nigeria with its registered address at 16b, Road 22, Ikota Villa Estate ("Voxecore," "Provider," "we," "us," or "our").

These Terms govern your access to and use of the Voxecore website, platform, dashboards, APIs, integrations, and related services (collectively, the "Services"). These Terms are derived from and mirror the core provisions of Voxecore’s Master Services Agreement (MSA). In the event you execute a separate Master Services Agreement and Order Form with Voxecore, that agreement will control in the event of conflict.

By accessing or using the Services, or by clicking "I agree" (or similar), you agree to be bound by these Terms.

1. Definitions

For purposes of these Terms:

"Authorized Users" means your employees, contractors, and authorized representatives who are granted access to the Services under your account.

"Customer Data" means all data, content, materials, and information submitted to, uploaded to, or processed through the Services by or on behalf of you or your Authorized Users, including without limitation data from your systems, end-user communications, support tickets, and any other data ingested through integrations.

"Documentation" means Voxecore’s user guides, technical documentation, API documentation, help materials, and policies relating to the Services, as updated from time to time.

"Order Form" means any ordering document, subscription plan, statement of work, checkout page, or similar instrument (including online subscriptions) that references these Terms and specifies subscription term, fees, and applicable commercial terms.

"Services" means Voxecore’s proprietary cloud-based software platform for customer intelligence and analytics, including all features, functionality, and capabilities described in the applicable Order Form and Documentation, together with any updates, enhancements, and modifications.

"Subprocessor" means any third-party service provider or contractor engaged by Voxecore to process Customer Data in connection with the provision of the Services.

2. Scope and Agreement Framework

These Terms set forth the general terms and conditions governing your access to and use of the Services.

Each Order Form is incorporated into and forms part of these Terms. In the event of a conflict between an Order Form and these Terms, the Order Form shall control with respect to that subscription.

Your Affiliates may access and use the Services by entering into separate Order Forms and shall be bound by these Terms.

3. Access and Use of the Services

3.1 License Grant

Subject to your compliance with these Terms and timely payment of all applicable fees, Voxecore grants you a limited, non-exclusive, non-transferable, non-sublicensable right and license during the applicable subscription term to access and use the Services solely for your internal business purposes and in accordance with the Documentation and applicable Order Form.

3.2 Authorized Users

You are responsible for all activities that occur under your account and for ensuring that all Authorized Users comply with these Terms. You must maintain the confidentiality of account credentials and promptly notify Voxecore of any unauthorized access or use.

3.3 Usage Restrictions

You shall not, and shall not permit any Authorized User or third party to:

(a) reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, algorithms, or structure of the Services; (b) interfere with or disrupt the integrity, security, or performance of the Services; (c) use the Services in violation of applicable laws, including data protection and intellectual property laws; (d) upload malware, viruses, or harmful code; (e) resell, rent, lease, sublicense, or provide the Services as a service bureau without prior written consent; or (f) remove or alter proprietary notices within the Services.

3.4 APIs and Integrations

You are responsible for complying with third-party platform terms when connecting integrations and for maintaining proper authorization to connect external systems.

4. Data Privacy and Ownership

4.1 Customer Data Ownership

As between you and Voxecore, you retain all right, title, and interest in and to Customer Data. Voxecore does not acquire ownership rights in Customer Data.

You grant Voxecore a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely to the extent necessary to provide, secure, maintain, and improve the Services.

4.2 Data Processing

Voxecore may access and process Customer Data solely for purposes of:

Voxecore may engage Subprocessors subject to appropriate data protection safeguards.

4.3 Aggregated and De-Identified Data

Voxecore may use aggregated and/or de-identified data derived from your use of the Services (which does not identify you or any individual) for analytics, benchmarking, research, and service improvement. Voxecore retains all rights in such aggregated and de-identified data.

5. Intellectual Property

Voxecore retains all right, title, and interest in and to the Services, Documentation, underlying software, artificial intelligence models, algorithms, workflows, prompts, templates, methodologies, know-how, and all modifications, enhancements, derivative works, and improvements thereof (collectively, "Voxecore Intellectual Property").

Except for the limited access rights expressly granted, these Terms do not convey any ownership rights to you. No license is granted by implication, estoppel, or otherwise.

The Services and Voxecore Intellectual Property are not and shall not be deemed "work made for hire" for your benefit. You irrevocably waive any claim of ownership or proprietary rights in Voxecore Intellectual Property.

6. Fees and Payment

You shall pay all fees specified in the applicable Order Form or subscription plan. Unless otherwise stated, fees are non-refundable and non-cancellable.

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, or governmental assessments.

If undisputed amounts remain unpaid for more than thirty (30) days, Voxecore may suspend access to the Services.

7. Term and Termination

These Terms commence upon your first access to the Services and continue for the duration of any active subscription.

Either party may terminate for material breach if such breach remains uncured for thirty (30) days after written notice.

Voxecore may suspend access if required by law, if your use poses a security risk, or if you are more than thirty (30) days past due on undisputed fees.

Upon termination:

8. Confidentiality

Each party shall protect the other party’s Confidential Information using at least reasonable care and use such information solely for purposes of performing under these Terms.

Confidential Information includes non-public technical, business, pricing, roadmap information, and Customer Data.

Confidentiality obligations survive termination for three (3) years, and trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

9. Warranties and Disclaimers

Each party represents that it has authority to enter into these Terms.

Voxecore warrants that the Services will materially conform to the Documentation under normal use. Your sole remedy for breach of this warranty is correction of the non-conformity or, if not possible, termination of the affected subscription with pro-rata refund of prepaid fees.

Except as expressly stated, the Services are provided "as is" and "as available" without warranties of any kind.

AI and Machine Learning Disclaimer

The Services may incorporate artificial intelligence and machine learning technologies that generate outputs based on probabilistic models. Outputs may not be accurate or complete. You are solely responsible for reviewing and validating outputs before relying on them for business decisions.

10. Limitation of Liability

To the maximum extent permitted by law:

These limitations do not apply to breaches of confidentiality, intellectual property misuse, payment obligations, indemnification obligations, gross negligence, willful misconduct, or fraud.

11. Indemnification

You shall defend, indemnify, and hold harmless Voxecore from any third-party claim arising from:

12. Compliance

Each party shall comply with all applicable laws, including data protection, privacy, export control, and anti-corruption laws.

13. Relationship of the Parties

The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.

These Terms are non-exclusive, and Voxecore may provide similar services to third parties.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Federal Republic of Nigeria. The courts of Nigeria shall have exclusive jurisdiction over disputes.

Before initiating court proceedings, the parties shall attempt to resolve disputes through good faith negotiation. If unresolved, the dispute shall be referred to mediation at the Lagos State Multi-Door Courthouse (LMDC). If mediation fails, either party may proceed with court action.

15. General Provisions

Neither party may assign these Terms without prior written consent, except in connection with merger, acquisition, or corporate reorganization.

Notices shall be in writing and delivered via confirmed email or registered mail.

Neither party is liable for delays caused by force majeure events beyond reasonable control.

These Terms constitute the entire agreement relating to website and subscription use unless superseded by a separately executed Master Services Agreement.

If any provision is held unenforceable, the remainder shall remain in effect.

13. Changes to These Terms

Voxecore may update these Terms from time to time. Continued use of the Services constitutes acceptance of updated Terms.

14. Contact

For questions about these Terms, contact:

Email: business@voxecore.com
Company: Voxecore Limited